Emotional ________ occurs when employees are expected to express ...

[Redwolflake15]

Emotional ________ occurs when employees are expected to express feelings that are at odds with how they are actually feeling.
 
  A) targeting
  B) dissonance
  C) fluctuation
  D) role playing

Question 2

What are the reasons for studying organizational behavior? Who should possess this working knowledge?
 
  What will be an ideal response?

[leahm14]

Answer to Question 1

B

Answer to Question 2

Organizational behavior is studied for the ability to use its tools to understand behavior in organizations. In addition, one may learn how to use and apply these concepts so that individuals, groups, and the organization can better achieve their goals. While a working knowledge of organizational behavior is important to employees at all levels, this knowledge is especially important to managers.