The manager of a hotel chain believes that every check-in ...

[Haya94]

The manager of a hotel chain believes that every check-in interaction with a guest should be consistent so that the guest will receive the same high-quality, courteous and professional experience regardless of location.
 
  This manager believes in which of the following approaches?
  A) The equivalent approach
  B) The universal approach
  C) The situational approach
  D) The interactive approach

Question 2

A retail store manager wants to survey each employee to find what they value most so that she can provide incentives each employee desires.
 
  The survey uses open ended questions to assess what employees would find motivating and what would help to increase their satisfaction at work. What type of research is this store manager conducting?
  A) Interdisciplinary
  B) Quantitative
  C) Audit
  D) Qualitative

[fraziera112]

Answer to Question 1

B
Explanation: B) The universal approach holds that using the same set of skills will work in any situation and that the same behavior and responses can be applied effectively in every situation.

Answer to Question 2

D
Explanation: D) To get the information the manager wants, she needs to survey her employees to find out what they value to design ways to increase their satisfaction and provide the appropriate incentives to motivate them. This study is specific to this store and wouldn't transfer to other contexts. A qualitative study will allow the manager to survey her employees and find out which factors are personally most important for them by providing specific and detailed results she can use to develop her motivation plan.

[Haya94]

Thank you

[fraziera112]

No problemo