Using Spector's model, this meeting should focus on: a. ...

[roselinechinyere27m]

Using Spector's model, this meeting should focus on:
 
  a. clearly outlining the new strategy and its implications for people and
  structures.
  b. developing a step-by-step process for measuring client service.
  c. aligning the internal, external and employee environment.
  d. involving everybody in shared diagnosis first.

Question 2

Describe the Congruence Model of Effectiveness.
 
  What will be an ideal response?

[Perkypinki]

Answer to Question 1

d

Answer to Question 2

This model suggests that effective organizations work on aligning 3 key
elements: the internal context of the organization (purpose, strategy, business
model, organizational design), the external environment (stakeholder
expectations, labor market, technology shifts, government, etc.) and patterns of
employee behavior (roles, responsibilities, interactions).

[roselinechinyere27m]

Great answer, keep it coming

[smrtceo]

Gracias!