Emotional intelligence consists of ________ that may help a supervisor cope with the daily demands and pressures of the workplace.
A) ability to understand
B) ability to empathize
C) ability to be decisive
D) five dimensions
E) four dimensions
Question 2
Which of the following is one of the nine principles that defined the philosophy of the ILO?
a. A collective bargaining agreement should provide for mandatory arbitration to resolve a dispute.
b. Work should be limited to an 8-hour day or a 48-hour week.
c. Employees should be paid according to their educational qualifications and skills.
d. Pension benefits should be given to all employees.
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