Which of the following is a main objective of customer ...

[melly21297]

Which of the following is a main objective of customer relationship management applications focusing on downstream information flows?
 
  A) to track global spending on suppliers
  B) to encourage the bullwhip effect
  C) to develop demand forecasts
  D) to portray a positive corporate image
  E) to collaborate demand and production planning

Question 2

An online retailer has finished creating a customer record. Identify the retailer's next step in an order-to-cash process.
 
  A) create order
  B) allocate stock
  C) pick, pack, and ship
  D) prepare and send invoice
  E) check customer's creditworthiness

[stallen]

Answer to Question 1

D

Answer to Question 2

E

[melly21297]

Thanks for the timely response, appreciate it

[kthug]

Excellent