Author Question: List and briefly explain three of the five support services in the electronic commerce framework. ... (Read 68 times)

burchfield96 · **on:** Jul 7, 2018

List and briefly explain three of the five support services in the electronic commerce framework.

What will be an ideal response?

Question 2

Companies will usually separate B2C orders from B2B orders because B2C and B2B orders have different

A) buying and delivery processes.
B) accounting and financial processes.
C) marketing processes.
D) order-fulfillment processes and pricing models.

ryhom · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

The five support services are people, public policy, marketing and advertisement, support services, and business partnerships. The people pillar includes buyers, sellers, intermediaries, service, information systems people, and management. The public policy pillar includes taxes, legal, privacy issues, regulations, compliance, and technical standards. The marketing and advertisement pillar includes market research, promotions, web content, and targeted marketing. The support services pillar includes order fulfillment, logistics, payments, content, and security systems development. The business partnerships pillar includes affiliate programs, joint ventures, exchanges, e-marketplaces, and consortia.

Answer to Question 2

D