Author Question: Two nurses approach their manager about a conflict regarding the next month's schedule. The nurses ... (Read 81 times)

clmills979

  • Hero Member
  • *****
  • Posts: 551
Two nurses approach their manager about a conflict regarding the next month's schedule. The nurses are talking loudly and at the same time. The manager most effectively uses communication skills to resolve the conflict by:
 
  a. Taking both nurses aside, separately and then together, and charging them with re-solving the problem without her direct intervention.
  b. Listening to each nurse speak to the other without interruption and asking clarifying questions to help them resolve the issue themselves.
  c. Separating the nurses, instructing each to decide how the problem can be resolved, and meeting with them the next day.
  d. Calling an emergency scheduling com-mittee meeting and asking volunteers to resolve the conflict between the two nurses.

Question 2

A nurse administers a wrong dosage of medication causing the patient to have a convulsion. What component of professional negligence is represented in this scenario?
 
  A) Duty to use due care
  B) Failure to meet standard of care
  C) Foreseeability of harm
  D) A direct relationship between failure to meet the standard of care (breach) and injury can be proved.



ricroger

  • Sr. Member
  • ****
  • Posts: 352
Answer to Question 1

B
Negotiation involves the presentation of an opening position with each party, then moving on until they achieve a mutually agreeable result or until one or both move away from a failed nego-tiation. Negotiation occurs when one party has something that the other party values, such as a desired schedule.

Answer to Question 2

D



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Tobacco depletes the body of vitamins A, C, and E, which can result in any of the following: dry hair, dry skin, dry eyes, poor growth, night blindness, abscesses, insomnia, fatigue, reproductive system problems, sinusitis, pneumonia, frequent respiratory problems, skin disorders, weight loss, rickets, osteomalacia, nervousness, muscle spasms, leg cramps, extremity numbness, bone malformations, decayed teeth, difficulty in walking, irritability, restlessness, profuse sweating, increased uric acid (gout), joint damage, damaged red blood cells, destruction of nerves, infertility, miscarriage, and many types of cancer.

Did you know?

About 100 new prescription or over-the-counter drugs come into the U.S. market every year.

Did you know?

People who have myopia, or nearsightedness, are not able to see objects at a distance but only up close. It occurs when the cornea is either curved too steeply, the eye is too long, or both. This condition is progressive and worsens with time. More than 100 million people in the United States are nearsighted, but only 20% of those are born with the condition. Diet, eye exercise, drug therapy, and corrective lenses can all help manage nearsightedness.

Did you know?

Elderly adults are at greatest risk of stroke and myocardial infarction and have the most to gain from prophylaxis. Patients ages 60 to 80 years with blood pressures above 160/90 mm Hg should benefit from antihypertensive treatment.

Did you know?

Acetaminophen (Tylenol) in overdose can seriously damage the liver. It should never be taken by people who use alcohol heavily; it can result in severe liver damage and even a condition requiring a liver transplant.

For a complete list of videos, visit our video library