Author Question: 7. Two nurses approach their manager about a conflict regarding the next month's schedule. The ... (Read 65 times)

luvbio · **on:** Jul 8, 2018

7. Two nurses approach their manager about a conflict regarding the next month's schedule. The nurses are talking loudly and at the same time. The manager most effectively uses communication skills to resolve the conflict by:

a. Taking both nurses aside, separately and then together, and charging them with resolving the problem without her direct intervention.
b. Listening to each nurse speak to the other without interruption and asking clarifying questions to help them resolve the issue themselves.
c. Separating the nurses, instructing each to decide how the problem can be resolved, and meeting with them the next day.
d. Calling an emergency scheduling committee meeting and asking volunteers to resolve the conflict between the two nurses.

Question 2

A nurse manager recognizes the need to expand her professional network as she begins a job search for a middle-management position. Which of the following actions is least likely to expand her job-searching network?

a. Reviewing her address book or card file for names and phone numbers of former colleagues who are now in middle-management positions
b. Making an appointment to meet with a former instructor from her graduate program in nursing administration
c. Making a long overdue return call to a former colleague who is now a chief nurse executive
d. Attending a state-level conferences for nurse managers and executives and volunteering to help with professional organizations' informal luncheons and receptions

mcinincha279 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

ANS: B
Negotiation involves the presentation of an opening position with each party, then moving on until they achieve a mutually agreeable result or until one or both move away from a failed negotiation. Negotiation occurs when one party has something that the other party values, such as a desired schedule.

Answer to Question 2

ANS: C
Networking is the result of identifying, valuing, and maintaining relationships with a system of individuals who are sources of information, advice, and support. Many nurses have relatively limited networks within the organizations where they are employed. Active participation in nursing organizations is the most effective method of establishing a professional network outside one's place of employment.