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Author Question: Which communication technique is used to handle patient complaints? a. Persuasion b. Bargaining ... (Read 59 times)

EY67

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on: Jul 7, 2018
Which communication technique is used to handle patient complaints?
 
  a. Persuasion
  b. Bargaining
  c. Negotiation
  d. Nonverbal cues

Question 2

Research in psychoneuroimmunolo gy will be helpful to nurses for what reason?
 
  a. To enhance holistic care
  b. To facilitate collaboration among disciplines
  c. To foster the client-patient relationship
  d. To identify the most appropriate medical interventions


bimper21

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Reply #1 on: Jul 7, 2018
Answer to Question 1

C
Negotiation is used to educate clients and other professionals about nurses' roles and contribu-tions, to interact with vendors, and to deal with patient and client complaints.

Answer to Question 2

A


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EY67

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Reply #2 on: Jul 7, 2018
Thank you


bimper21

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Reply #3 on: Jul 7, 2018
No problemo


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