Which communication technique is used to handle patient ...

[EY67]

Which communication technique is used to handle patient complaints?
 
  a. Persuasion
  b. Bargaining
  c. Negotiation
  d. Nonverbal cues

Question 2

Research in psychoneuroimmunolo gy will be helpful to nurses for what reason?
 
  a. To enhance holistic care
  b. To facilitate collaboration among disciplines
  c. To foster the client-patient relationship
  d. To identify the most appropriate medical interventions

[bimper21]

Answer to Question 1

C
Negotiation is used to educate clients and other professionals about nurses' roles and contribu-tions, to interact with vendors, and to deal with patient and client complaints.

Answer to Question 2

A

[EY67]

Thank you

[bimper21]

No problemo