Which would be an appropriate action by the manager after ...

[dalyningkenk]

Which would be an appropriate action by the manager after discussing with a nurse the effect of frequent personal phone calls on client care?
 
  1. Ask staff if the phone calls have decreased.
  2. Arrange a follow-up meeting with the nurse.
  3. Counsel all nursing staff regarding the limitations of personal phone calls.
  4. Arrange to be out on the nursing unit when this nurse is working.

Question 2

A nurse who receives frequent phone calls informs the manager the phone calls are related to health issues concerning a family member. Which of the following actions by the manager would be appropriate?
 
  1. Inform the nurse the personal phone calls are not allowed.
  2. Discuss with the nurse how personal phone calls may affect client care and should be limited.
  3. Inform the nurse the phone calls are causing morale issues amongst the staff.
  4. Discuss the nature of the calls and possibly allow the nurse to carry a cell phone.

[yifu223]

Answer to Question 1

2
Explanation: 1. Arranging for a follow-up meeting allows for evaluation and communication regarding the
issue. The manager should monitor the situation, but including other staff and closely
observing the nurse is not a professional approach to address the issues. It may be necessary to
mention personal phone calls at the next staff meeting but if the issue is just with one nurse,
addressing it with all the staff may cause morale issues.

Answer to Question 2

2
Explanation: 1. Personal phone calls are allowed but should be limited. The phone calls may or may not be
affecting other staff. The nature of the calls is already given and it is inappropriate for a nurse
to carry a cell phone. The cell phone may cause more interruptions and cause client safety
issues when providing client care.

[dalyningkenk]

TYSM

[tranoy]

Thanks for the timely response, appreciate it