A nurse manager's week is filled with handling routine and ...

[jon_i]

A nurse manager's week is filled with handling routine and repetitive issues. Which strategy should the manager employ to make handling these tasks most effective and efficient?
 
  1. Ask those involved to leave voice mail messages about any routine matter.
  2. Encourage those involved in routine matters to call between 10:00 a.m. and 12:00 p.m. each day.
  3. Keep the office door open to be accessible to those dealing with these routine tasks.
  4. Hold a meeting each week especially for dealing with routine and nonurgent matters.

Question 2

A nurse manager is considering referring a nurse who is very stressed to the employee assistance program (EAP) offered by the institution. What does this consideration indicate?
 
  1. The manager believes this service would promote the nurse's health and well-being.
  2. The manager thinks the nurse is abusing alcohol to cope with the stress.
  3. The manager thinks that this referral will help the nurse avoid sanction by the state board of nursing.
  4. The manager believes the nurse is abusing controlled medications to cope with stress.

[yasmin]

Answer to Question 1

4
Rationale 1: Having people leave voice mail messages is not efficient. The manager must then take time to retrieve, listen to, and respond to these messages. Voice mail also does not facilitate the face-to-face discussion often necessary to address routine issues.
Rationale 2: Having a designated time for handling these issues is probably the second best option. However, spending 2 hours each day may be excessive. Also the hours between 10:00 a.m. and 12:00 p.m. are often extremely busy, both for the nurses handling routine issues and for the nurse manager.
Rationale 3: Allowing unlimited access to the nurse manager encourages drop-in visits, which can be time wasters.
Rationale 4: Having a regularly scheduled meeting encourages those with routine questions to hold their concerns for a specific time. Setting this time aside also allows time for thoughtful discussion of topics as necessary.
Global Rationale:

Answer to Question 2

1
Rationale 1: EAPs are designed to help the nurse cope with a variety of issues and to support health and well-being.
Rationale 2: EAPs are used for many issues other than alcohol abuse.
Rationale 3: There is nothing in this question that indicates sanctions are pending.
Rationale 4: EAPs are used for many issues other than substance abuse.
Global Rationale:

[jon_i]

Wow, this really help

[yeungji]

Excellent