Over the last six months, patient satisfaction surveys have begun ...

[DyllonKazuo]

Over the last six months, patient satisfaction surveys have begun to mention that the facility is not as clean as expected. How should an administrator using evidence-based management (EBM) strategies deal with this information?
 
  1. Recall that the hospital has been running at full capacity for over one year.
  2. Recall that the manager of the housekeeping department was on vacation for a month during this time.
  3. Accept this information as accurate and work to reverse the trend.
  4. Forward the information to the housekeeping manager and demand an explanation.

Question 2

Which strategy started by managed care is now the most important strategy used to try to manage outcomes?
 
  1. Formularies
  2. Provider performance
  3. Efficiency management
  4. Provider panels

[tandmlomax84]

Answer to Question 1

3
Explanation: 1. This is an excuse for the outcome of this survey and does not meet the EBM principle of facing the hard facts.
2. This is an excuse for the outcome of this survey and does not meet the EBM principle of facing the hard facts.
3. EBM encourages the manager or administrator to face the hard facts and not to make excuses for evidence. The administrator should treat the organization as a work in progress and use this information to encourage housekeeping workers to improve.
4. Demanding an answer to the situation is not an EBM principle. The administrator should see the organization as a work in progress. Something has occurred to impact the hospital's cleanliness. That issue should be addressed and rectified, but it is not necessary to be demanding and accusatory.

Answer to Question 2

2
Explanation: 1. Formularies have been used for a long time, but they are not the most important strategy used today.
2. Evaluating provider performance is the most important strategy used today to try to control costs and improve care.
3. This is not the most important strategy.
4. Provider panels do help control some aspects of care but this is not considered to be the most important strategy today.