You are concerned about the emails you are receiving from nurse ...

[Mimi]

You are concerned about the emails you are receiving from nurse managers in your department. As CNE, you decide to develop a list of don'ts for your managers when sending emails through the HCO email system.
 
  What might you include? Select all that apply. 1. Inappropriate emoticons should not be used.
  2. Do not automatically use reply all.
  3. Do not use attachments.
  4. Do not send several emails, when one will be sufficient.
  5. If message is not urgent, do not mark it as urgent just to get a quick reply.

Question 2

Which communication method is at higher risk for over-sharing of work related information that should not be shared?
 
  1. Written
  2. Social networking
  3. Oral
  4. Videoconferencing

[Sophiapenny]

Answer to Question 1

3, 4, 5
Explanation: 1. No emoticons (appropriate or inappropriate) should be used.
2. Using reply all should be done with care.
3. Use of attachments is acceptable.
4. Sending one message is always better than a flood of messages.
5. Marking a message as urgent, when it is not is not appropriate.

Answer to Question 2

2
Explanation: 1. Written communication is not at higher risk.
2. Social networking is designed for personal sharing and has higher risk of sharing information about work that should not be shared publicly.
3. Oral communication is not at higher risk.
4. Videoconferencing is not at higher risk.

[Mimi]

TYSM

[Sarahjh]

Excellent