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Author Question: Which quality management philosopher believed in a system that creates quality by prevention of ... (Read 94 times)

james

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on: Jul 8, 2018
Which quality management philosopher believed in a system that creates quality by prevention of errors instead of appraisal?
 
  a. Deming
  b. Juran
  c. Donabedian
  d. Crosby

Question 2

Which organization required audits of care, which later became part of a quality assurance program?
 
  a. The Joint Commission on Accreditation of Hospitals (JCAH)
  b. The American Nurses Association (ANA)
  c. The National League for Nursing
  d. The American Hospital Association


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phuda

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Reply #1 on: Jul 8, 2018
Answer to Question 1

ANS: D
Crosby, known for his zero defects concept, defined quality as conformance to requirements. He believed that the system for creating quality is prevention of errors instead of appraisal.

Answer to Question 2

ANS: A
The JCAH required audits of care, called for by its initial quality assurance standards, and increased the number of multidisciplinary audits. The quality assurance program recommended by JCAH was a retrospective review of patient care through a closed-chart audit that focused on patient care outcomes.


james

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Reply #2 on: Jul 8, 2018
Thank you :)


phuda

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Reply #3 on: Jul 8, 2018
Happy to help you


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