Answer to Question 1
Correct Answer: 2, 4, 3, 5, 1
The simplest form of communication occurs as follows: sender develops a message; sender transmits the message; receiver receives the message; receiver interprets the message; and receiver sends a response.
Answer to Question 2
Correct Answer: 4
When composing an e-mail, the author should remember that e-mail cannot be considered private. Therefore, sensitive information should not be included. Regular composition rules of capitalization and punctuation should be followed. The author should use active voice rather than passive voice.