Answer to Question 1
A
Denial is the unconscious refusal to admit an unacceptable idea or behavior, as shown in this example. Compensation refers to covering a weakness by overemphasizing a desirable trait. Intellectualization involves using a logical explanation without expressing emotion or affect. Reaction formation is a conscious behavior that is the opposite of an unconscious feeling.
Answer to Question 2
A
Therapeutic communication occurs with the purpose of helping patients. It is patient-centered, structured, and goal-directed. It is not expected to meet the needs of the nurse or to include mutual self-disclosure. These are characteristics of social communication. The nurse maintains objectivity, rather than emotional distance.
Effective listening skills demonstrate empathy to the patient and break down barriers to communicati
The medical assistant often has to reassure and comfort the patient before effective communication c
Sample new patient registration form.
A histologic slide showing the sponge-like architecture of a patient with Creutzfeldt-Jakob Disease.
Leading Sites of Cancer Deaths in the United States, 2013
A land snail (Helix aspersa) with the opening that leads to its lung visible at the left.