An appropriate response to a severely agitated client might be ...

[cagreen833]

An appropriate response to a severely agitated client might be
 
  a. The staff is right, you've got to accept their judgment. They are professionals and know what is best for you.
  b. I'll see what can be done about the problem. Just calm down
  c. It's clear somebody has messed up. They have no right to treat you that way. You've a right to complain.
  d. I understand how angry you must be. Before I can do anything though, I need to hear you calmly and clearly tell me what's bothering you so I can determine what needs to be done.

Question 2

A primary component of option therapy is
 
  a. deciding what medication will be used.
  b. deciding who will have control over the client's behavior.
  c. that it is only used in emergencies.
  d. that it is completely up to the worker as to when it will be used.

[heyhey123]

Answer to Question 1

D

Answer to Question 2

B

[cagreen833]

Both answers were spot on, thank you once again

[heyhey123]

Great! Please up vote