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Author Question: Handling problem callers who become abusive is best done by a. leaving time limits open so they ... (Read 103 times)

humphriesbr@me.com

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on: Jul 30, 2018
Handling problem callers who become abusive is best done by
 
  a. leaving time limits open so they finally run down.
  b. terminating them after a clear warning.
  c. posing close-ended questions to specify the problem.
  d. both a and b.

Question 2

Of the following statements, which does not apply to the disturbed caller?
 
  a. Behavior is always purposeful and serves conscious or unconscious motives.
  b. Behavior is comprehensible and has meaning even though the language may not.
  c. Behavior needs to be differentiated as to whether it is biochemically or psychologically based.
  d. Behavior is used to keep a person safe and free of anxiety.


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verrinzo

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Reply #1 on: Jul 30, 2018
Answer to Question 1

B

Answer to Question 2

C


humphriesbr@me.com

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Reply #2 on: Jul 30, 2018
TY


verrinzo

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Reply #3 on: Jul 30, 2018
You're welcome


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