Handling problem callers who become abusive is best done by a. ...

[humphriesbr@me.com]

Handling problem callers who become abusive is best done by
 
  a. leaving time limits open so they finally run down.
  b. terminating them after a clear warning.
  c. posing close-ended questions to specify the problem.
  d. both a and b.

Question 2

Of the following statements, which does not apply to the disturbed caller?
 
  a. Behavior is always purposeful and serves conscious or unconscious motives.
  b. Behavior is comprehensible and has meaning even though the language may not.
  c. Behavior needs to be differentiated as to whether it is biochemically or psychologically based.
  d. Behavior is used to keep a person safe and free of anxiety.

[verrinzo]

Answer to Question 1

B

Answer to Question 2

C

[humphriesbr@me.com]

TY

[verrinzo]

You're welcome