Explain how restaurant and foodservice operations should interact ...

[Frost2351]

Explain how restaurant and foodservice operations should interact with unions.
 
  What will be an ideal response?

Question 2

Service recovery is the process of identifying the cause of a guest complaint and
 
  a. explaining it.
  b. correcting it.
  c. recording it.
  d. reporting it.

[lorealeza77]

Answer to Question 1

Some operations are unionized; the union negotiates for its members. A collective bargaining process renegotiates contract terms. Union members may file grievances against an employer for breaking the terms and, if not resolved, may escalate to higher levels.

Managers must fully understand labor contracts and the laws that control unionemployer relations. The NLRA addresses the rights of employees to join a union, a union's negotiation of labor contracts, and good-faith bargaining. The Labor-Management Relations Act prohibits unions from requiring job applicants to join as a condition of employment unless stated in the contract. It also prohibits unions from coercing employees and allows managers to talk about advantages and disadvantages of unionization.

Answer to Question 2

B

[Frost2351]

Excellent

[amynguyen1221]

TYSM