A performance appraisal instrument that uses a scale with terms ranging from very poor to very good to evaluate performance is using which type of scale?
A) management by objectives
B) graphic rating
C) behaviorally anchored
D) critical incident
Question 2
A paradigm is defined as:
A) a type of foodservice in which meals are served on special trays in the room.
B) a strategy for improving service management.
C) a style of service that focuses on treating each customer as a unique individual.
D) a mental frame of reference that dominates the way people think.
