Author Question: What type of team involves members from different departments who meet to address problems? a. ... (Read 20 times)

stevenposner · **on:** Aug 2, 2018

What type of team involves members from different departments who meet to address problems?

a. Relay
b. Simple
c. Participative
d. Cross-functional

Question 2

Explain how proper facility maintenance impacts arriving guests' impressions of service quality.

What will be an ideal response?

potomatos · **Reply #1 on:** Aug 2, 2018

Answer to Question 1

D

Answer to Question 2

If guests do not form initial positive impressions of an operation they may be suspicious of its service levels and even its food quality. It is essential that managers take the steps needed to ensure positive first impressions. Many guests will form first impressions when they arrive at a facility and observe the parking area or entranceway. These areas, as well as the grounds surrounding the business, must be kept tidy and well maintained. When entering an operation, guests will immediately take notice of its interior entrance areas. These areas vary by the type of operation but for most all of them the condition of foyers, restrooms, and waiting areas play a critical part in forming guests' first impressions. The areas must be inspected regularly and kept well lighted, clean, and attractive.