Author Question: How should a server react if a rude guest looks at the server and loudly says, Hey shorty, I need ... (Read 132 times)

dollx

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How should a server react if a rude guest looks at the server and loudly says, Hey shorty, I need more bread?
 
  What will be an ideal response?

Question 2

Demonstrate the correct placement of the place mat with a lunch table setting.
 
  What will be an ideal response?



bassamabas

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Answer to Question 1

This type of person seeks attention and as a result can be somewhat irritating. The server should be polite, but firm in ignoring the comment, and give the guest the same type of professional service that any other guest would receive, and bring more bread to the guest. But, if the guest continues to be rude, the server should inform the manager and not be subject to continued verbal abuse.

Answer to Question 2

When place mats are used on rectangular tables, they should be centered between the fork and knife and approximately one-half inch from the edge of the table, as shown in Figure 3.2 For round tables, rectangular place mats should be placed so that the corners of the place mat are one-half inch from the edge of the table.
Place mats of varying shapes and sizes, such as oblong, oval, or round, should be placed accordingly.



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