Author Question: The service encounter consists of the following main stages, in this order a. Prearrival, ... (Read 34 times)

Alygatorr01285 · **on:** Aug 10, 2018

The service encounter consists of the following main stages, in this order

a. Prearrival, Preprocess, In-process, Postarrival, Postprocess, Table Turnover,
b. Preprocess, Prearrival, In-Process, Postarrival, Postprocess, Table Turnover
c. Prearrival, Postarrival, Preprocess, In-process, Postprocess, Table Turnover
d. Preprocess, In-process, Prearrival, Postarrival, Postprocess, Table Turnover
e. Prearrival, Preprocess, Postarrival, In-process, Postporcess, Table T

Question 2

How can employers ensure that employees are not overloaded with information during orientation and training?

A) Set up a time during the orientation and training program for employees to ask questions.
B) Ask employees to sign a contract saying they understand all the information covered in training and orientation.
C) Give employees the information in the form of an employee handbook.
D) Make sure employees actively participate during orientation and training.