Author Question: Taking the wine order is typically performed in what stage of the service encounter? a. ... (Read 51 times)

s.tung · **on:** Aug 10, 2018

Taking the wine order is typically performed in what stage of the service encounter?

a. In-process
b. Postarrival
c. Postprocess
d. Preprocess
e. None

Question 2

In learner-controlled programs, employees are trained as a group using videotaped presentations, programmed instruction manuals, or computer interactive programs.

Indicate whether the statement is true or false