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Author Question: Taking the wine order is typically performed in what stage of the service encounter? a. ... (Read 58 times)

s.tung

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on: Aug 10, 2018
Taking the wine order is typically performed in what stage of the service encounter?
 
  a. In-process
  b. Postarrival
  c. Postprocess
  d. Preprocess
  e. None

Question 2

In learner-controlled programs, employees are trained as a group using videotaped presentations, programmed instruction manuals, or computer interactive programs.
 
  Indicate whether the statement is true or false


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JaynaD87

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Reply #1 on: Aug 10, 2018
Answer to Question 1

D

Answer to Question 2

FALSE


s.tung

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Reply 2 on: Aug 10, 2018
Great answer, keep it coming :)

xiaomengxian

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Reply 3 on: Yesterday
Excellent

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