How do employee assistance programs (EAPs) enhance employee effectiveness?
a. Prevention, identification and resolution of personal concerns
b. Prevention, identification and resolution of profession issues
c. In-house employee loan program to assist those with credit issues
d. Free mental health counseling for employees without health care
Question 2
Which following training method described would probably be best for training a server to be able to answer customer questions about the menu?
a. Have the servers in training take the menu home and memorize it. Give a written test to make sure they understand the menu.
b. Have the server in training follow an experienced server and pay attention to the way the server answers questions about the menu.
c. Have the trainer do a demonstration of answering guest questions about the menu.
d. Have a classroom session where menu items are presented, described, and tasted. Use a simulation to pose and answer guest questions.
e. All of the above methods would be effective.
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