What is the purpose of having checklists? a. Ensure standards ...

[jc611]

What is the purpose of having checklists?
 
  a. Ensure standards are met and routine procedures performed consistently
  b. Employees are likely to forget critical details without these reminders
  c. Managers are likely to forget critical details without these reminders
  d. Trained managers and employees seldom need these training wheels

Question 2

Imagine you are the general manager of a busy restaurant. One of your servers alerts you that a customer in a party of eight suffers from celiac disease and experiences adverse reactions to any food item that has or has been in contact with gluten.
 
  How can you ensure that the customer is served food that is safe to eat? Design a standard operating procedure to address this scenario.

[Expo]

Answer to Question 1

A

Answer to Question 2

Answers to this question will vary.
Sample standard operating procedure for addressing customer allergies:

 Kitchen and General Managers are ServSafe certified, ensuring they have the knowledge of common ingredients that include gluten.
 Food handlers, such as line cooks and prep cooks, can also take the ServSafe Food Handler training course.
 A list of ingredients that contain gluten is kept in a visible location in the kitchen.
 One designated cook who is properly trained handles the preparation of the food, while one designated server is be responsible for serving meals to the table.
 A list of ingredients used in the customer's dish is provided upon request.

[jc611]

Thank you!

[Expo]

Always glad to help...