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Author Question: An element of total quality management (TQM) that focuses on continuous improvement by identifying ... (Read 411 times)

faduma

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Question 1

The Japanese approach to quality is total quality management (TQM), which stresses which of the following principles?
◦ customer satisfaction, continuous improvements, and warranties
◦ employee involvement, continuous improvements, and commitment to international quality standards
◦ customer satisfaction, employee involvement, and continuous improvements
◦ employee involvement, commitment to international standards, and customer satisfaction

Question 2

An element of total quality management (TQM) that focuses on continuous improvement by identifying problems and enlisting employees to help eliminate them is known as ________.
◦ Six Sigma
kaizen
◦ acceptable quality level (AQL)
kanban


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Marked as best answer by faduma on Sep 5, 2019

orangecrush

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