This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: E-commerce has affected customer service by: (Read 88 times)

Sportsfan2111

  • Hero Member
  • *****
  • Posts: 585
on: Mar 30, 2020

Question 1

The Gallup polling organization describes customer ________ as a critical variable in building loyalty.
◦ engagement
◦ involvement
◦ tech-savvy
◦ generosity

Question 2

E-commerce has affected customer service by:
◦ eliminating the need to write a letter to complain.
◦ reducing the impact of complaint web sites since there are now so many of them.
◦ making spreading the word about service experiences easier than ever.
◦ reducing the need for good face-to-face transactions.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by Sportsfan2111 on Mar 30, 2020

Harbringer

  • Sr. Member
  • ****
  • Posts: 329
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 42% of students answer this correctly


Sportsfan2111

  • Member
  • Posts: 585
Reply 2 on: Mar 30, 2020
:D TYSM

coreycathey

  • Member
  • Posts: 333
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

Though newer “smart” infusion pumps are increasingly becoming more sophisticated, they cannot prevent all programming and administration errors. Health care professionals that use smart infusion pumps must still practice the rights of medication administration and have other professionals double-check all high-risk infusions.

Did you know?

The use of salicylates dates back 2,500 years to Hippocrates's recommendation of willow bark (from which a salicylate is derived) as an aid to the pains of childbirth. However, overdosage of salicylates can harm body fluids, electrolytes, the CNS, the GI tract, the ears, the lungs, the blood, the liver, and the kidneys and cause coma or death.

Did you know?

The most common treatment options for addiction include psychotherapy, support groups, and individual counseling.

Did you know?

During the twentieth century, a variant of the metric system was used in Russia and France in which the base unit of mass was the tonne. Instead of kilograms, this system used millitonnes (mt).

Did you know?

The longest a person has survived after a heart transplant is 24 years.

An individual affected by xeroderma pigmentosum An individual affected by xeroderma pigmentosum
The legacy of Confucian thought continued for centuries in the form of civil service examinations ... The legacy of Confucian thought continued for centuries in the form of civil service examinations ...
Washing hands and removing jewelry are two important safety habits all service technicians ... Washing hands and removing jewelry are two important safety habits all service technicians ...
The malfunction indicator lamp might be labeled “service engine soon,” which can cause ... The malfunction indicator lamp might be labeled “service engine soon,” which can cause ...
Moving currents are affected by Earth’s rotation Moving currents are affected by Earth’s rotation
The lifetime risk for schizophrenia varies with the degree of relationship to an affected individual The lifetime risk for schizophrenia varies with the degree of relationship to an affected individual
Video: Enzyme structure - Properties of enzymes

For a complete list of videos, visit our video library