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Author Question: E-commerce has affected customer service by: (Read 90 times)

Sportsfan2111

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on: Mar 30, 2020

Question 1

The Gallup polling organization describes customer ________ as a critical variable in building loyalty.
◦ engagement
◦ involvement
◦ tech-savvy
◦ generosity

Question 2

E-commerce has affected customer service by:
◦ eliminating the need to write a letter to complain.
◦ reducing the impact of complaint web sites since there are now so many of them.
◦ making spreading the word about service experiences easier than ever.
◦ reducing the need for good face-to-face transactions.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by Sportsfan2111 on Mar 30, 2020

Harbringer

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Reply #1 on: Mar 30, 2020
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Sportsfan2111

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Reply 2 on: Mar 30, 2020
Wow, this really help

triiciiaa

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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