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Author Question: E-commerce has affected customer service by: (Read 91 times)

Sportsfan2111

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on: Mar 30, 2020

Question 1

The Gallup polling organization describes customer ________ as a critical variable in building loyalty.
◦ engagement
◦ involvement
◦ tech-savvy
◦ generosity

Question 2

E-commerce has affected customer service by:
◦ eliminating the need to write a letter to complain.
◦ reducing the impact of complaint web sites since there are now so many of them.
◦ making spreading the word about service experiences easier than ever.
◦ reducing the need for good face-to-face transactions.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by Sportsfan2111 on Mar 30, 2020

Harbringer

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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Sportsfan2111

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Reply 2 on: Mar 30, 2020
Excellent

amit

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Reply 3 on: Yesterday
Wow, this really help

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