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Author Question: Which of the following phrases would be acceptable for keeping a business conversation tactful and ... (Read 74 times)

chads108

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on: Mar 30, 2020

Question 1

You can best overcome the problem of dead air by:
◦ recognizing that it can provide emphasis for what you are saying.
◦ just ignoring it, customers expect some of it in most calls.
◦ keeping the customer informed of what you are doing.
◦ using air fresheners in the office.

Question 2

Which of the following phrases would be acceptable for keeping a business conversation tactful and professional?
◦ You need to call our other branch for that information.
◦ Speak up. I cannot hear you.
◦ What's your name again?
◦ None of these are acceptable.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by chads108 on Mar 30, 2020

momolu

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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chads108

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Reply 2 on: Mar 30, 2020
Thanks for the timely response, appreciate it

zacnyjessica

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Reply 3 on: Yesterday
Wow, this really help

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