This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following phrases would be acceptable for keeping a business conversation tactful and ... (Read 81 times)

chads108

  • Hero Member
  • *****
  • Posts: 507
on: Mar 30, 2020

Question 1

You can best overcome the problem of dead air by:
◦ recognizing that it can provide emphasis for what you are saying.
◦ just ignoring it, customers expect some of it in most calls.
◦ keeping the customer informed of what you are doing.
◦ using air fresheners in the office.

Question 2

Which of the following phrases would be acceptable for keeping a business conversation tactful and professional?
◦ You need to call our other branch for that information.
◦ Speak up. I cannot hear you.
◦ What's your name again?
◦ None of these are acceptable.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by chads108 on Mar 30, 2020

momolu

  • Sr. Member
  • ****
  • Posts: 320
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 39% of students answer this correctly


chads108

  • Member
  • Posts: 507
Reply 2 on: Mar 30, 2020
YES! Correct, THANKS for helping me on my review

peter

  • Member
  • Posts: 330
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

The human body produces and destroys 15 million blood cells every second.

Did you know?

Increased intake of vitamin D has been shown to reduce fractures up to 25% in older people.

Did you know?

It is widely believed that giving a daily oral dose of aspirin to heart attack patients improves their chances of survival because the aspirin blocks the formation of new blood clots.

Did you know?

The National Institutes of Health have supported research into acupuncture. This has shown that acupuncture significantly reduced pain associated with osteoarthritis of the knee, when used as a complement to conventional therapies.

Did you know?

Warfarin was developed as a consequence of the study of a strange bleeding disorder that suddenly occurred in cattle on the northern prairies of the United States in the early 1900s.

Acceptable ranges for adults Acceptable ranges for adults
Phrases that Decrease Customer Service Level Phrases that Decrease Customer Service Level
Sample budget spreadsheet form for first year of business. Sample budget spreadsheet form for first year of business.
Business Math Question Solution Business Math Question Solution
Business mathematics Business mathematics
Business Math Business Math
Video: hGH, Thyroid hormones & Aldosterone

For a complete list of videos, visit our video library