Author Question: Which of the following phrases would be acceptable for keeping a business conversation tactful and ... (Read 77 times)

chads108 · **on:** Mar 30, 2020

Question 1

You can best overcome the problem of dead air by:
◦ recognizing that it can provide emphasis for what you are saying.
◦ just ignoring it, customers expect some of it in most calls.
◦ keeping the customer informed of what you are doing.
◦ using air fresheners in the office.

Question 2

Which of the following phrases would be acceptable for keeping a business conversation tactful and professional?
◦ You need to call our other branch for that information.
◦ Speak up. I cannot hear you.
◦ What's your name again?
◦ None of these are acceptable.

momolu · **Reply #1 on:** Mar 30, 2020

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