This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following phrases would be acceptable for keeping a business conversation tactful and ... (Read 30 times)

chads108

  • Hero Member
  • *****
  • Posts: 507
on: Mar 30, 2020

Question 1

You can best overcome the problem of dead air by:
◦ recognizing that it can provide emphasis for what you are saying.
◦ just ignoring it, customers expect some of it in most calls.
◦ keeping the customer informed of what you are doing.
◦ using air fresheners in the office.

Question 2

Which of the following phrases would be acceptable for keeping a business conversation tactful and professional?
◦ You need to call our other branch for that information.
◦ Speak up. I cannot hear you.
◦ What's your name again?
◦ None of these are acceptable.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by chads108 on Mar 30, 2020

momolu

  • Sr. Member
  • ****
  • Posts: 320
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 39% of students answer this correctly


chads108

  • Member
  • Posts: 507
Reply 2 on: Mar 30, 2020
Excellent

cpetit11

  • Member
  • Posts: 321
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

Warfarin was developed as a consequence of the study of a strange bleeding disorder that suddenly occurred in cattle on the northern prairies of the United States in the early 1900s.

Did you know?

Thyroid conditions cause a higher risk of fibromyalgia and chronic fatigue syndrome.

Did you know?

Hip fractures are the most serious consequences of osteoporosis. The incidence of hip fractures increases with each decade among patients in their 60s to patients in their 90s for both women and men of all populations. Men and women older than 80 years of age show the highest incidence of hip fractures.

Did you know?

About one in five American adults and teenagers have had a genital herpes infection—and most of them don't know it. People with genital herpes have at least twice the risk of becoming infected with HIV if exposed to it than those people who do not have genital herpes.

Did you know?

A serious new warning has been established for pregnant women against taking ACE inhibitors during pregnancy. In the study, the risk of major birth defects in children whose mothers took ACE inhibitors during the first trimester was nearly three times higher than in children whose mothers didn't take ACE inhibitors. Physicians can prescribe alternative medications for pregnant women who have symptoms of high blood pressure.

Use strong leg muscles, keeping back straight, when lifting. Use strong leg muscles, keeping back straight, when lifting.
Business Math, 10th Edition Business Math, 10th Edition
The Economics of Money, Banking and Financial Markets, Business School Edition The Economics of Money, Banking and Financial Markets, Business School Edition
When operating your own business, it is wise to know your cost of capital and that of the ... When operating your own business, it is wise to know your cost of capital and that of the ...
International Business Management International Business Management
Math for Business and Finance: an Algebraic Approach, 3rd Edition Jeffrey Slater Math for Business and Finance: an Algebraic Approach, 3rd Edition Jeffrey Slater
Video: Double Vacuum Process (Illustration No Audio)

For a complete list of videos, visit our video library