Dwayne wants to become a better listener. He should first a. ...

[cdr_15]

Dwayne wants to become a better listener. He should first
 
  a. use verbal cues to let the speaker know he is listening.
  b. signal his interest in the speaker with nonverbal cues.
  c. respond quickly to show he is engaged in the conversation.
  d. avoid paraphrasing the other person's wording.

Question 2

_____ is a physiological process and _____ is a mindful activity and complex process.
 
  a. Listening; hearing c. Thinking; understanding
  b. Hearing; listening d. Understanding; thinking

[allisonblackmore]

Answer to Question 1

B

Answer to Question 2

B

[cdr_15]

Great answer, keep it coming

[sultansheikh]

Thanks for the timely response, appreciate it