This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: You will use the direct strategy for your message when the bad news is not damaging, when the ... (Read 62 times)

justinmsk

  • Hero Member
  • *****
  • Posts: 524
on: Jun 23, 2018
You will use the direct strategy for your message when the bad news is not damaging, when the receiver might overlook the bad news, when directness is preferred, and when
 A) the bad news threatens the customer relationship.
 B) the bad news is unexpected.
 C) firmness is necessary.
 D) the bad news will provoke a hostile reaction.

Question 2

Taylor must send a bad-news message to a client and indicate to her that he will be unable to meet a delivery deadline. What should Taylor do first?
 A) Select a soothing color of stationery for the message.
 B) Gather information about his reasons for not meeting the deadline.
 C) Write the opening of his message.
 D) Analyze the bad news to see how it will affect his reader.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

missalyssa26

  • Sr. Member
  • ****
  • Posts: 327
Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

D


justinmsk

  • Member
  • Posts: 524
Reply 2 on: Jun 23, 2018
Wow, this really help

Zebsrer

  • Member
  • Posts: 284
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

Side effects from substance abuse include nausea, dehydration, reduced productivitiy, and dependence. Though these effects usually worsen over time, the constant need for the substance often overcomes rational thinking.

Did you know?

Many of the drugs used by neuroscientists are derived from toxic plants and venomous animals (such as snakes, spiders, snails, and puffer fish).

Did you know?

Liver spots have nothing whatsoever to do with the liver. They are a type of freckles commonly seen in older adults who have been out in the sun without sufficient sunscreen.

Did you know?

Recent studies have shown that the number of medication errors increases in relation to the number of orders that are verified per pharmacist, per work shift.

Did you know?

Since 1988, the CDC has reported a 99% reduction in bacterial meningitis caused by Haemophilus influenzae, due to the introduction of the vaccine against it.

Lavoisier's pioneering direct calorimetry method of measuring BMR. Lavoisier's pioneering direct calorimetry method of measuring BMR.
Direct-Aging Antispasmodic Drugs Direct-Aging Antispasmodic Drugs
Shadowing a Message That Switches Ears Shadowing a Message That Switches Ears
An agglutination reaction. Antigen-coated latex beads are held together by antibody. In a direct ... An agglutination reaction. Antigen-coated latex beads are held together by antibody. In a direct ...
Apply direct thumb pressure into points along the upper trapezius from base of neck to shoulder. ... Apply direct thumb pressure into points along the upper trapezius from base of neck to shoulder. ...
Model of how direct repeats generated during the insertion of a transposon or an insertion sequence Model of how direct repeats generated during the insertion of a transposon or an insertion sequence
Video: HIV replication/ Replication cycle of HIV

For a complete list of videos, visit our video library