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Author Question: When a customer has a legitimate claim or complaint, he or she can expect a positive response from a ... (Read 62 times)

melina_rosy

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on: Jun 23, 2018
When a customer has a legitimate claim or complaint, he or she can expect a positive response from a company.
  Indicate whether the statement is true or false

Question 2

Claims made by telephone or e-mail are just as effective as claims made in writing.
  Indicate whether the statement is true or false


samiel-sayed

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Reply #1 on: Jun 23, 2018
Answer to Question 1

True

Answer to Question 2

False


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