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Author Question: When a response to a request for information is straightforward, a direct approach should be used. ... (Read 119 times)

FButt

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on: Jun 23, 2018
When a response to a request for information is straightforward, a direct approach should be used.
 
  Indicate whether the statement is true or false.

Question 2

How you respond to a customer complaint often depends on your company's policies for resolving this type of issue.
 
  Indicate whether the statement is true or false.


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leahm14

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: TRUE
Explanation: Every professional answers requests for information or action from time to time. If the response is straightforward, the direct approach is appropriate. A prompt, gracious, and thorough response will positively influence how people think about you and the organization you represent.

Answer to Question 2

Answer: TRUE
Explanation: Your specific response to a customer complaint depends on your company's policies for resolving such issues and your assessment of whether the company, the customer, or some third party is at fault.


FButt

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Reply 2 on: Jun 23, 2018
Gracias!

xiaomengxian

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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