When a response to a request for information is straightforward, ...

[FButt]

When a response to a request for information is straightforward, a direct approach should be used.
 
  Indicate whether the statement is true or false.

Question 2

How you respond to a customer complaint often depends on your company's policies for resolving this type of issue.
 
  Indicate whether the statement is true or false.

[leahm14]

Answer to Question 1

Answer: TRUE
Explanation: Every professional answers requests for information or action from time to time. If the response is straightforward, the direct approach is appropriate. A prompt, gracious, and thorough response will positively influence how people think about you and the organization you represent.

Answer to Question 2

Answer: TRUE
Explanation: Your specific response to a customer complaint depends on your company's policies for resolving such issues and your assessment of whether the company, the customer, or some third party is at fault.

[FButt]

Gracias!

[scikid]

Thanks for the timely response, appreciate it