Which telephone guideline is accurate?
A) Be very relaxed and familiar with the caller.
B) Let your voice imply that the caller is interrupting you so you do not waste valuable time.
C) Repeat the caller's name during the conversation to show attentiveness.
D) There is no need to smile while you are on the phone because the patient cannot see you.
Question 2
When communicating fees to patients
A) a misquote is sometimes made and the medical assistant should not be concerned.
B) the medical assistant should hesitate when stating the amount, to make sure it is correct.
C) the medical assistant should not apologize for the fee.
D) the medical assistant should allow the patient to leave quickly if they cannot pay so that they are not embarrassed.
Guidelines for telephone are verbal orders
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