Which telephone guideline is accurate?
A) Be very relaxed and familiar with the caller.
B) Let your voice imply that the caller is interrupting you so you do not waste valuable time.
C) Repeat the caller's name during the conversation to show attentiveness.
D) There is no need to smile while you are on the phone because the patient cannot see you.
Question 2
When communicating fees to patients
A) a misquote is sometimes made and the medical assistant should not be concerned.
B) the medical assistant should hesitate when stating the amount, to make sure it is correct.
C) the medical assistant should not apologize for the fee.
D) the medical assistant should allow the patient to leave quickly if they cannot pay so that they are not embarrassed.
Helping maintain accurate patient records is a critical part of the medical assistant's work.
Headsets are ergonomically correct and allow the medical assistant or receptionist to use both hands
The medical assistant spends many hours on the telephone assisting patients.
Electronic digital thermometers are accurate and easy to read.
Accurate lesion bypass by Pol h
The results from West and Crook's study of memory for telephone numbers