Author Question: Which telephone guideline is accurate? A) Be very relaxed and familiar with the caller. B) Let ... (Read 186 times)

jessicacav

  • Hero Member
  • *****
  • Posts: 558
Which telephone guideline is accurate?
 A) Be very relaxed and familiar with the caller.
  B) Let your voice imply that the caller is interrupting you so you do not waste valuable time.
  C) Repeat the caller's name during the conversation to show attentiveness.
  D) There is no need to smile while you are on the phone because the patient cannot see you.

Question 2

When communicating fees to patients
 A) a misquote is sometimes made and the medical assistant should not be concerned.
  B) the medical assistant should hesitate when stating the amount, to make sure it is correct.
  C) the medical assistant should not apologize for the fee.
  D) the medical assistant should allow the patient to leave quickly if they cannot pay so that they are not embarrassed.



Ptupou85

  • Sr. Member
  • ****
  • Posts: 334
Answer to Question 1

C

Answer to Question 2

C



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question


 

Did you know?

Oliver Wendell Holmes is credited with introducing the words "anesthesia" and "anesthetic" into the English language in 1846.

Did you know?

Children of people with alcoholism are more inclined to drink alcohol or use hard drugs. In fact, they are 400 times more likely to use hard drugs than those who do not have a family history of alcohol addiction.

Did you know?

The ratio of hydrogen atoms to oxygen in water (H2O) is 2:1.

Did you know?

Asthma-like symptoms were first recorded about 3,500 years ago in Egypt. The first manuscript specifically written about asthma was in the year 1190, describing a condition characterized by sudden breathlessness. The treatments listed in this manuscript include chicken soup, herbs, and sexual abstinence.

Did you know?

Warfarin was developed as a consequence of the study of a strange bleeding disorder that suddenly occurred in cattle on the northern prairies of the United States in the early 1900s.

For a complete list of videos, visit our video library