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Author Question: Salespeople who begin sales calls by mentioning the name of a mutual friend that suggested they ... (Read 64 times)

HudsonKB16

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on: Jun 28, 2018
Salespeople who begin sales calls by mentioning the name of a mutual friend that suggested they contact the prospect, are using the ________ approach.
 a. introductory
 b. compliment
 c. referral
 d. question
 e. benefit

Question 2

An open-ended question can be used to
 a. seek factual information from a respondent.
  b. allow respondents to reply in their own words.
  c. uncover motivations and rich descriptions of feelings and attitudes.
  d. All of the above.
  e. a and c


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sierrahalpin

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Reply #1 on: Jun 28, 2018
Answer to Question 1

c

Answer to Question 2

d


HudsonKB16

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Reply 2 on: Jun 28, 2018
Excellent

marict

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Reply 3 on: Yesterday
Wow, this really help

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