When preparing for sales resistance, salespeople should remember ...

[Pineapplelove6]

When preparing for sales resistance, salespeople should remember that:
 A) sales resistance should be treated like a question.
  B) sales resistance is not a normal part of the sales process.
  C) sales resistance usually reflects a rejection of the product.
  D) sales resistance means the buyer is not involved in the presentation.
  E) sales resistance means the buyer is not interested in the product.

Question 2

The SERVQUAL assessment of a firm's competence, courtesy to its customers, and security of its operations is the ____ dimension.
 A) tangibles
  B) employee satisfaction
  C) responsiveness
  D) assurance
  E) reliability

[epscape]

Answer to Question 1

A

Answer to Question 2

D