Author Question: Salespeople who begin sales calls by mentioning the name of a mutual friend that suggested they ... (Read 98 times)

HudsonKB16 · **on:** Jun 28, 2018

Salespeople who begin sales calls by mentioning the name of a mutual friend that suggested they contact the prospect, are using the ________ approach.
a. introductory
b. compliment
c. referral
d. question
e. benefit

Question 2

An open-ended question can be used to
a. seek factual information from a respondent.
b. allow respondents to reply in their own words.
c. uncover motivations and rich descriptions of feelings and attitudes.
d. All of the above.
e. a and c