Salespeople who begin sales calls by mentioning the name of a ...

[HudsonKB16]

Salespeople who begin sales calls by mentioning the name of a mutual friend that suggested they contact the prospect, are using the ________ approach.
 a. introductory
 b. compliment
 c. referral
 d. question
 e. benefit

Question 2

An open-ended question can be used to
 a. seek factual information from a respondent.
  b. allow respondents to reply in their own words.
  c. uncover motivations and rich descriptions of feelings and attitudes.
  d. All of the above.
  e. a and c

[sierrahalpin]

Answer to Question 1

c

Answer to Question 2

d

[HudsonKB16]

Thanks for the timely response, appreciate it

[irishcancer18]

Excellent