This topic contains a solution. Click here to go to the answer

Author Question: A salesperson should not lose his or her cool when dealing with customer complaints and difficult ... (Read 100 times)

luminitza

  • Hero Member
  • *****
  • Posts: 555
A salesperson should not lose his or her cool when dealing with customer complaints and difficult customers, but must display _____.
 A) indifference
  B) motivation
  C) resilience
  D) apathy
  E) diligence

Question 2

____ is the shared values and beliefs that drive an organization's overall service philosophy.
 A) Culture
  B) Structure
  C) Systems
  D) Functionalism
  E) Marketing orientation



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

irishcancer18

  • Sr. Member
  • ****
  • Posts: 310
Answer to Question 1

C

Answer to Question 2

A




luminitza

  • Member
  • Posts: 555
Reply 2 on: Jun 28, 2018
YES! Correct, THANKS for helping me on my review


AmberC1996

  • Member
  • Posts: 317
Reply 3 on: Yesterday
Excellent

 

Did you know?

The Romans did not use numerals to indicate fractions but instead used words to indicate parts of a whole.

Did you know?

The effects of organophosphate poisoning are referred to by using the abbreviations “SLUD” or “SLUDGE,” It stands for: salivation, lacrimation, urination, defecation, GI upset, and emesis.

Did you know?

On average, someone in the United States has a stroke about every 40 seconds. This is about 795,000 people per year.

Did you know?

Adults are resistant to the bacterium that causes Botulism. These bacteria thrive in honey – therefore, honey should never be given to infants since their immune systems are not yet resistant.

Did you know?

Prostaglandins were first isolated from human semen in Sweden in the 1930s. They were so named because the researcher thought that they came from the prostate gland. In fact, prostaglandins exist and are synthesized in almost every cell of the body.

For a complete list of videos, visit our video library