This topic contains a solution. Click here to go to the answer

Author Question: A salesperson should not lose his or her cool when dealing with customer complaints and difficult ... (Read 98 times)

luminitza

  • Hero Member
  • *****
  • Posts: 555
A salesperson should not lose his or her cool when dealing with customer complaints and difficult customers, but must display _____.
 A) indifference
  B) motivation
  C) resilience
  D) apathy
  E) diligence

Question 2

____ is the shared values and beliefs that drive an organization's overall service philosophy.
 A) Culture
  B) Structure
  C) Systems
  D) Functionalism
  E) Marketing orientation



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

irishcancer18

  • Sr. Member
  • ****
  • Posts: 310
Answer to Question 1

C

Answer to Question 2

A




luminitza

  • Member
  • Posts: 555
Reply 2 on: Jun 28, 2018
Wow, this really help


carlsona147

  • Member
  • Posts: 341
Reply 3 on: Yesterday
Gracias!

 

Did you know?

The horizontal fraction bar was introduced by the Arabs.

Did you know?

For high blood pressure (hypertension), a new class of drug, called a vasopeptidase blocker (inhibitor), has been developed. It decreases blood pressure by simultaneously dilating the peripheral arteries and increasing the body's loss of salt.

Did you know?

The types of cancer that alpha interferons are used to treat include hairy cell leukemia, melanoma, follicular non-Hodgkin's lymphoma, and AIDS-related Kaposi's sarcoma.

Did you know?

It is difficult to obtain enough calcium without consuming milk or other dairy foods.

Did you know?

HIV testing reach is still limited. An estimated 40% of people with HIV (more than 14 million) remain undiagnosed and do not know their infection status.

For a complete list of videos, visit our video library