This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A salesperson should not lose his or her cool when dealing with customer complaints and difficult ... (Read 115 times)

luminitza

  • Hero Member
  • *****
  • Posts: 555
on: Jun 28, 2018
A salesperson should not lose his or her cool when dealing with customer complaints and difficult customers, but must display _____.
 A) indifference
  B) motivation
  C) resilience
  D) apathy
  E) diligence

Question 2

____ is the shared values and beliefs that drive an organization's overall service philosophy.
 A) Culture
  B) Structure
  C) Systems
  D) Functionalism
  E) Marketing orientation


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

irishcancer18

  • Sr. Member
  • ****
  • Posts: 310
Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

A


luminitza

  • Member
  • Posts: 555
Reply 2 on: Jun 28, 2018
Gracias!

mjenn52

  • Member
  • Posts: 351
Reply 3 on: Yesterday
:D TYSM

« previous next »
 

Did you know?

Computer programs are available that crosscheck a new drug's possible trade name with all other trade names currently available. These programs detect dangerous similarities between names and alert the manufacturer of the drug.

Did you know?

The strongest synthetic topical retinoid drug available, tazarotene, is used to treat sun-damaged skin, acne, and psoriasis.

Did you know?

In most cases, kidneys can recover from almost complete loss of function, such as in acute kidney (renal) failure.

Did you know?

More than 2,500 barbiturates have been synthesized. At the height of their popularity, about 50 were marketed for human use.

Did you know?

In most climates, 8 to 10 glasses of water per day is recommended for adults. The best indicator for adequate fluid intake is frequent, clear urination.

Toucan uses beak to keep it cool Toucan uses beak to keep it cool
Items that would be difficult to replace bearing legal significance are sent by certified mail. Items that would be difficult to replace bearing legal significance are sent by certified mail.
Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION
This severely corroded water pump could not circulate enough coolant to keep the engine cool. As a ... This severely corroded water pump could not circulate enough coolant to keep the engine cool. As a ...
Most PCV valves used on newer vehicles are secured with fasteners, which makes it more difficult ... Most PCV valves used on newer vehicles are secured with fasteners, which makes it more difficult ...
(A) In hyperopia, light rays focus behind the retina, making it difficult to focus on objects at ... (A) In hyperopia, light rays focus behind the retina, making it difficult to focus on objects at ...
Video: Red alga life cycle Animation

For a complete list of videos, visit our video library