Author Question: A salesperson should not lose his or her cool when dealing with customer complaints and difficult ... (Read 89 times)

luminitza · **on:** Jun 28, 2018

A salesperson should not lose his or her cool when dealing with customer complaints and difficult customers, but must display _____.
A) indifference
B) motivation
C) resilience
D) apathy
E) diligence

Question 2

____ is the shared values and beliefs that drive an organization's overall service philosophy.
A) Culture
B) Structure
C) Systems
D) Functionalism
E) Marketing orientation