« previous next »

Author Question: If a salesperson fails to earn a buyer's commitment initially, he or she should: A) attempt once ... (Read 67 times)

ETearle

  • Hero Member
  • *****
  • Posts: 580
on: Jun 28, 2018
If a salesperson fails to earn a buyer's commitment initially, he or she should:
 A) attempt once again to gain the buyer's commitment.
  B) thank the buyer for his or her time.
  C) attempt to get another appointment with the buyer.
  D) ask a series of questions to reveal why the buyer is resistant.
  E) explain the features and benefits of the product again.

Question 2

Ritz Carlton employees take initiative to spend up to 2,000 on recovery efforts. This is an example of which service recovery basic rule of thumb?
 A) Measure the costs.
  B) Actively encourage complaints.
  C) Train employees
  D) Empower the front line.
  E) Respond quickly.


jesse.fleming

  • Sr. Member
  • ****
  • Posts: 301
Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

D


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

To prove that stomach ulcers were caused by bacteria and not by stress, a researcher consumed an entire laboratory beaker full of bacterial culture. After this, he did indeed develop stomach ulcers, and won the Nobel Prize for his discovery.

Did you know?

Stroke kills people from all ethnic backgrounds, but the people at highest risk for fatal strokes are: black men, black women, Asian men, white men, and white women.

Did you know?

In women, pharmacodynamic differences include increased sensitivity to (and increased effectiveness of) beta-blockers, opioids, selective serotonin reuptake inhibitors, and typical antipsychotics.

Did you know?

Once thought to have neurofibromatosis, Joseph Merrick (also known as "the elephant man") is now, in retrospect, thought by clinical experts to have had Proteus syndrome. This endocrine disease causes continued and abnormal growth of the bones, muscles, skin, and so on and can become completely debilitating with severe deformities occurring anywhere on the body.

Did you know?

People often find it difficult to accept the idea that bacteria can be beneficial and improve health. Lactic acid bacteria are good, and when eaten, these bacteria improve health and increase longevity. These bacteria included in foods such as yogurt.

The cranium of a young infant changes dramatically in shape with age. Initially the child has severa The cranium of a young infant changes dramatically in shape with age. Initially the child has severa
Becoming a Certified Medical Assistant may demonstrate your commitment to the profession and the con Becoming a Certified Medical Assistant may demonstrate your commitment to the profession and the con
Monopoly, patented in 1935, was an instant best-seller: Players risk all their assets in an attempt Monopoly, patented in 1935, was an instant best-seller: Players risk all their assets in an attempt
Socrates's commitment to rational inquiry lived on through his disciples and became the ... Socrates's commitment to rational inquiry lived on through his disciples and became the ...
Piaget was one of the first to go beyond observable behavior in an attempt to determine how infants ... Piaget was one of the first to go beyond observable behavior in an attempt to determine how infants ...
The Fukushima disaster in Japan caused many governments to rethink their commitment to nuclear power The Fukushima disaster in Japan caused many governments to rethink their commitment to nuclear power
Video: How do the different types of chromatography work? (No Audio)

For a complete list of videos, visit our video library