If a salesperson fails to earn a buyer's commitment initially, he or she should:
A) attempt once again to gain the buyer's commitment.
B) thank the buyer for his or her time.
C) attempt to get another appointment with the buyer.
D) ask a series of questions to reveal why the buyer is resistant.
E) explain the features and benefits of the product again.
Question 2
Ritz Carlton employees take initiative to spend up to 2,000 on recovery efforts. This is an example of which service recovery basic rule of thumb?
A) Measure the costs.
B) Actively encourage complaints.
C) Train employees
D) Empower the front line.
E) Respond quickly.
Becoming a Certified Medical Assistant may demonstrate your commitment to the profession and the con
Monopoly, patented in 1935, was an instant best-seller: Players risk all their assets in an attempt
Piaget was one of the first to go beyond observable behavior in an attempt to determine how infants ...
The Gender Pay Gap Over Time: What Percentage of Men's Income Do Women Earn?
What principal will earn $77.14 interest at 6.65% p.
The decay constant of radon-222 is 0.181 d-1. If a sample of radon initially contains 6.00 × ...