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Author Question: Just before moving into the securing commitment and closing stage, a salesperson should: A) review ... (Read 34 times)

Marty

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on: Jun 28, 2018
Just before moving into the securing commitment and closing stage, a salesperson should:
 A) review with the customer all of the product's features and benefits.
  B) summarize the confirmed benefits.
  C) disclose the price of the product.
  D) remind the customer of their concerns.
  E)  listen to the customer's objections.

Question 2

____ complaints are registered for the expressed purpose of altering an undesirable state of affairs.
 A) Ostensive
  B) Instrumental
  C) Reflexive
  D) Noninstrumental
  E) Critical


TDubDCFL

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Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

B


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