Just before moving into the securing commitment and closing ...

[Marty]

Just before moving into the securing commitment and closing stage, a salesperson should:
 A) review with the customer all of the product's features and benefits.
  B) summarize the confirmed benefits.
  C) disclose the price of the product.
  D) remind the customer of their concerns.
  E)  listen to the customer's objections.

Question 2

____ complaints are registered for the expressed purpose of altering an undesirable state of affairs.
 A) Ostensive
  B) Instrumental
  C) Reflexive
  D) Noninstrumental
  E) Critical

[TDubDCFL]

Answer to Question 1

B

Answer to Question 2

B