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Author Question: When preparing for sales resistance, salespeople should remember that: A) sales resistance should be ... (Read 104 times)

Pineapplelove6

  • Hero Member
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  • Posts: 560
on: Jun 28, 2018
When preparing for sales resistance, salespeople should remember that:
 A) sales resistance should be treated like a question.
  B) sales resistance is not a normal part of the sales process.
  C) sales resistance usually reflects a rejection of the product.
  D) sales resistance means the buyer is not involved in the presentation.
  E) sales resistance means the buyer is not interested in the product.

Question 2

The SERVQUAL assessment of a firm's competence, courtesy to its customers, and security of its operations is the ____ dimension.
 A) tangibles
  B) employee satisfaction
  C) responsiveness
  D) assurance
  E) reliability


epscape

  • Sr. Member
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  • Posts: 335
Reply #1 on: Jun 28, 2018
Answer to Question 1

A

Answer to Question 2

D


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